Get an Extra Year of Warranty for Free!

Submit your order for manual verification. Once approved, we will email you an activation link from support@freexar.com. Your warranty coverage starts on the date of purchase. The free additional year of warranty requested through this form is activated once you click the link in that email, giving you up to two years of coverage from the date of purchase.

FREEXAR Warranty Policy

Every FREEXAR dash cam and accessory is covered against manufacturer defects for 1 year from the date of purchase. Register your order on our warranty page and we'll extend your coverage to 2 years, free of charge.

Coverage at a glance

  • Standard warranty: 1 year from the date of purchase
  • Free extension: 1 more year when you register your order on our warranty page, for up to 2 years in total
  • Products: FREEXAR dash cams and FREEXAR accessories, including rear cameras, hardwire kits, mounting kits and memory cards
  • Region: products purchased and used in the United States
  • Who is covered: the original purchaser, with proof of purchase from freexar.com or the official FREEXAR store on Amazon

What's covered

Defects in materials and workmanship under normal use. For example, a camera that won't power on, a lens that stops recording, or a screen, button or Wi-Fi fault. If your product is covered, we will repair it, replace it, or send you a replacement part. A replacement may be the same model or one of equal or better specification.

What's not covered

  • Accidental damage, such as drops, cracks, liquid damage, fire or damage from a collision
  • Damage caused by improper installation or wiring, including a hardwire kit connected to the wrong fuse or power source
  • Products that have been opened, modified or repaired by anyone other than FREEXAR
  • Damage caused by power adapters, cables or memory cards that were not supplied or recommended by FREEXAR
  • Normal wear and cosmetic damage, such as scratches or fading
  • Lost or stolen products, and products bought from unauthorized sellers
  • Loss of recorded footage or other data. Please save important videos to your phone with the FREEXAR app.

How to make a warranty claim

  1. Find your order number. Bought on Amazon? Here's how to find it.
  2. Contact us at support@freexar.com or through our contact page. Include your order number, product model, a short description of the problem and, if you can, a photo or short video.
  3. Troubleshoot with our team. Many issues are solved by a firmware update or by formatting the memory card, so we'll try that with you first.
  4. Get it fixed. If the product is defective, we'll arrange a repair or replacement and explain the next steps.

Returns

Orders from freexar.com can be returned within 30 days of delivery. For orders placed on Amazon, start your return from Your Orders on Amazon.

This warranty gives you specific legal rights, and you may also have other rights that vary by state. It does not limit any rights you have under applicable consumer law.

Please make sure your email address can receive emails. Some email providers may filter our messages into your spam or junk folder, so please check there too.

How to find my order number

We use these details only to verify the order, contact you, and maintain your warranty record.